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Process Improvement (PI) Techniques MCQs Quiz with Answers

1. Six Sigma DMAIC approach can be used for:

a. Incremental improvements
b. Exponential Improvements
c. None of the above
d. Both of the above

2. Six Sigma DMADV approach can be used when:

a. A process exists
b. Incremental improvement is enough
c. Improvement is towards New / Redesigned Product / Service
d. None of the above

3. What are the actions needed to improve a process?

a. Identify
b. Analyze
c. Improve
d. All of the above

4. “Define, Explore, Improve & Sustain” are the phases of the typical SPS methodology roadmap.

a. True
b. False

5. A helpful tool in identifying trends and cycles:

a. Run chart
b. Scatter diagram
c. Pareto chart
d. None of the above

6. PDCA cycle is also known as the Deming Cycle (Plan, Do, Study, Act).

a. Ture
b. False

7. Which of the following statements is correct for this goal statement: “Improve SLA compliance from 90% to 95% by June 2016”.

a. Baseline Performance is 90% and Target Performance is 95%
b. Baseline Performance is 95% and Target Performance is 90%
c. Target Performance is 95% but there is no Baseline Performance
d. Baseline Performance is 90% but there is not Target Performance

8. The PDCA cycle is a powerful approach for problem solving as it provides the foundation for teams to (Check all that apply):

a. Systematically identify and understand a problem or issue and its root cause rather than symptoms.
b. Generate ideas and develop an effective plan to solve the problem
c. Ensure that the current problem stays fixed and them move on to other problems
d. None of the above

9. Eighth type of waste is:

a. Motion
b. Unutilized skills
c. Transport
d. Inventory

10. A stable process has:

a. Percentage of defect free product
b. Control limit same as specification limit
c. All data points within control limits
d. No variations at all

11. Structured Problem Solving can help:

a. To eliminate defects or errors and common problems
b. To improve critical metrics on a continual basis
c. Both of the above
d. None of the above

12. In which phase of PDCA, you can confirm whether the solution has met the desired goal.

a. Plan
b. Do
c. Check
d. Act

13. Which one of these is not a role in Six Sigma team?

a. Team member
b. GB
c. Black Belt
d. MBB
e. None of the above

14. Unnecessary movement of people, parts, or machines within a process falls under which type of waste?

a. Motion
b. Transport
c. Defect
d. Waiting

15. Yield is:

a. Percentage of defect free product
b. Number of defects
c. Area under the Normal curve
d. Higher when defects are higher

16. The methodology for making improvements to an already existing process is a ____________ and for developing a new product/process is a _____________

a. 1-DMAIC, 2-DMADV
b. 1-DMADV, 2-DMAIC
c. 1-DMACI, 2-DMADV
d. 1-DMACI, 2-DMAVD

17. Focus of Lean is:

a. Waste Elimination
b. Variation Reduction
c. Statistical Process Control
d. Capability Analysis

18. Which of the following statistical terms represents the variation in a process (Check all that apply)?

a. Median
b. Mode
c. Standard Deviation
d. Range
e. None of the above

19. Sigma approach aims to (Check all that apply):

a. Reduce variation
b. Improve capability
c. Increase yield
d. None of the above

20. PDCA cycle is also known as Deming cycle.

a. True
b. False

21. What are the fundamental elements of Lean? (select all that apply).

a. Value
b. Value Stream
c. Flow
d. Pull
e. Perfection
f. Push

22. A stable process has to be a capable process.

a. True
b. False

23. PDCA (Plan Do Check Act) also know as (select all that apply)

a. PDSA
b. Deming Wheel
c. Shewhart Cycle
d. None of the above

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View Comments (6)

aaaa says:

May 2, 2022 at 11:50 pm

There are multiple tools and techniques to improve processes, at TCS we use : ?
- Lokesh Kumar says:
  
  May 9, 2022 at 2:01 pm
  
  PDCA (Plan - Do - Check - Act)
aaaa says:

May 2, 2022 at 11:52 pm

In lean management continuous improvement is also known as ?
Lokesh Kumar says:

May 9, 2022 at 2:02 pm

Kaizen
Ishani says:

February 23, 2023 at 3:35 pm

Which among the following are not the stages of PDCA cycle? Plan
Analyze
Check
Define
Act
- Sandy says:
  
  March 30, 2023 at 10:34 am
  
  Analyze
  Define

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