Which of the following statement is correct for this goal statement "improve SLA compliance from 90% to 95% by June 2016”
Geek Boy Staff asked 12 months ago Which of the following statement is correct for this goal statement “improve SLA compliance from 90% to 95% by June 2016”?
a. Baseline performance is 90% and Target performance is 95%.
b. Baseline performance is 95% and Target performance is 90%.
c. Target performance is 95% and no Baseline performance.
d. Baseline performance is 90% and no Target performance.
1 Answers
Lokesh Kumar Staff answered 12 months ago a. Baseline performance is 90% and Target performance is 95%.