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Questions & Answers › Tag: Process Improvement
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Which of the following statement is correct for this goal statement "improve SLA compliance from 90% to 95% by June 2016”
OpenGeek Boy asked 12 months ago • 
549 views1 answers0 votes
An improvement team has estimated that the solution identified would cost $150,000 to implement. It is projected to give a benefit of $100,000 per year over a 3 year horizon. What should the improvement team do?
AnsweredGeek Boy asked 12 months ago • 
1892 views1 answers0 votes
An improvement project lead collected data to improve ticket turnaround time and the data follows normal distribution. Improvement lead is interested to compute the Central Tendency. What is the appropriate Central Tendency in this situation?
AnsweredGeek Boy asked 12 months ago • 
609 views1 answers0 votes
An application form has five fields and the form is rejected if any of the fields is left blank or incomplete. You are asked to randomly pick up 3 forms and count the number of fields left blank or incomplete. You found the following: 1st Form>No blank/incomplete fields 2nd Form>2 blank/incomplete fields 3rd Form>3 blank/incomplete fields What is the count of defects and defectives respectively in the forms you picked?
AnsweredGeek Boy asked 12 months ago • 
1999 views1 answers0 votes
Why understanding voc is important?
AnsweredGeek Boy asked 12 months ago • 
950 views1 answers0 votes
Which of the following are part of CTQ? 1. Target 2. Service/Quality issue 3. VOC 4. Y metric 5. Tolerance
AnsweredGeek Boy asked 12 months ago • 
3936 views1 answers0 votes
When an improvement project team comes up with the milestone dates what needs to be considered?
AnsweredGeek Boy asked 12 months ago • 
2320 views1 answers0 votes
Number of ctqs in an improvement project is _________
AnsweredGeek Boy asked 12 months ago • 
3128 views1 answers0 votes
When using pdca cycle it's not important to include internal and external customers.
AnsweredGeek Boy asked 12 months ago • 
514 views1 answers0 votes
Histogram is used to ____________
AnsweredGeek Boy asked 12 months ago • 
527 views1 answers0 votes
AB organization manufactures small size cars. In the last six months it observed an increase in the inventory of manufactured cars. Manager of the production unit wants to reduce the inventory. Which principle of lean would help the manager in reducing the inventory?
AnsweredGeek Boy asked 12 months ago • 
556 views1 answers0 votes
Which of the following statements is true about pareto charts? 1. It is based on Pareto principle which states that 80% of the problems come from 20% of causes. 2. It is specialized version of histogram that ranks the categories in the chart from most frequent to least frequent. 3. It is based on Pareto principle which states that 20% of the problems come from 80% of causes. 4. It is specialized version of histogram that ranks the categories in the chart from least frequent to most frequent.
AnsweredGeek Boy asked 12 months ago • 
2681 views1 answers0 votes
When in the process of trying to identify the critical x's for a lean project. A PI lead creates a __________ because frequently its 20% of the inputs that have an 80% impact on the output.
AnsweredGeek Boy asked 12 months ago • 
605 views1 answers0 votes
In one of the helpdesk engagements manager is interested to understand the variation in the call handling time. Manager selected few agents and collected call handling time for few weeks. The maximum time taken is 45 mins and the minimum time taken is 20 mins. If the manager wants to compute Range as variation measures, what would be the resut for the range?
AnsweredGeek Boy asked 12 months ago • 
2200 views1 answers0 votes
A team estimated 3 months effort to implement an enhancement to order entry application. The data showed that every month due to poor response time of current application, 20% of existing customers are lost. What should be done?
AnsweredGeek Boy asked 12 months ago • 
1968 views1 answers0 votes
In a brainstorming session a team is discussing and listing down all possible causes of a problem. The most appropriate tool to put in use in this case is ___________
AnsweredGeek Boy asked 12 months ago • 
3135 views1 answers0 votes
A PDCA improvement project was initiated for a project whose CSI was showing trend. Root cause analysis was done and certain solutions were identified and implemented. It was later observed that the solutions implemented were not giving the desired results. The team goes back and revises the plan. Which phase of the project the PDCA the project is currently in:
AnsweredGeek Boy asked 12 months ago • 
2227 views1 answers0 votes
Which part of the smart rule is clearly missing from this goal statement – 'Improve support team productivity by 10%'
AnsweredGeek Boy asked 12 months ago • 
2148 views1 answers0 votes
Place the 5s's in the proper order :
AnsweredGeek Boy asked 12 months ago • 
542 views1 answers0 votes
Going from 2 sigma to 6 sigma process would mean ___________
AnsweredGeek Boy asked 12 months ago • 
1779 views1 answers0 votes
Pick the ones which represent discrete data : 1. No of failed orders 2. Cycle time for insurance claim processing 3. Defects in delivered code 4. Performance bands
AnsweredGeek Boy asked 12 months ago • 
2510 views1 answers0 votes
A process has a mean of 10 and a standard deviation of 2. if the process has been marked as stable, what would be the range between which you can expect from the process to fall within:
AnsweredGeek Boy asked 12 months ago • 
1963 views1 answers0 votes
In a software development process the value stream depicted a high time spent on machine setup, server setup, software loading and network preparation. This was almost 5% of total work. The lean improvement team must:
AnsweredGeek Boy asked 12 months ago • 
2171 views1 answers0 votes
In PDCA cycle analyzing the causes are done during which phase ___________
AnsweredGeek Boy asked 12 months ago • 
507 views1 answers0 votes
Select the chart which helps us to illustrate project schedule by showing activities (tasks or events) displayed against time:
AnsweredGeek Boy asked 12 months ago • 
341 views1 answers0 votes
An improvement project lead is interested to understand the logical flow of 'Ticket Resolution' process. What would be the best way to understand the logical flow?
AnsweredGeek Boy asked 12 months ago • 
653 views1 answers0 votes
Following are the measures of central tendency:
AnsweredGeek Boy asked 12 months ago • 
222 views1 answers0 votes
Different phases of SPS are:
AnsweredGeek Boy asked 12 months ago • 
390 views1 answers0 votes
Statistical process control chart is used to ___________
AnsweredGeek Boy asked 12 months ago • 
554 views1 answers0 votes
PDCA is based on the following principles _________
AnsweredGeek Boy asked 12 months ago • 
644 views1 answers0 votes
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