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A PDCA improvement project was initiated for a project whose CSI was showing trend. Root cause analysis was done and certain solutions were identified and implemented. It was later observed that the solutions implemented were not giving the desired results. The team goes back and revises the plan. Which phase of the project the PDCA the project is currently in:
AnsweredGeek Boy asked 1 year ago • 
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Which part of the smart rule is clearly missing from this goal statement – 'Improve support team productivity by 10%'
AnsweredGeek Boy asked 1 year ago • 
3027 views1 answers0 votes
Place the 5s's in the proper order :
AnsweredGeek Boy asked 1 year ago • 
730 views1 answers0 votes
Going from 2 sigma to 6 sigma process would mean ___________
AnsweredGeek Boy asked 1 year ago • 
2948 views1 answers0 votes
Pick the ones which represent discrete data : 1. No of failed orders 2. Cycle time for insurance claim processing 3. Defects in delivered code 4. Performance bands
AnsweredGeek Boy asked 1 year ago • 
3839 views1 answers0 votes
A process has a mean of 10 and a standard deviation of 2. if the process has been marked as stable, what would be the range between which you can expect from the process to fall within:
AnsweredGeek Boy asked 1 year ago • 
3176 views1 answers0 votes
In a software development process the value stream depicted a high time spent on machine setup, server setup, software loading and network preparation. This was almost 5% of total work. The lean improvement team must:
AnsweredGeek Boy asked 1 year ago • 
3247 views1 answers0 votes
In PDCA cycle analyzing the causes are done during which phase ___________
AnsweredGeek Boy asked 1 year ago • 
632 views1 answers0 votes
Select the chart which helps us to illustrate project schedule by showing activities (tasks or events) displayed against time:
AnsweredGeek Boy asked 1 year ago • 
738 views1 answers0 votes
An improvement project lead is interested to understand the logical flow of 'Ticket Resolution' process. What would be the best way to understand the logical flow?
AnsweredGeek Boy asked 1 year ago • 
747 views1 answers0 votes
Following are the measures of central tendency:
AnsweredGeek Boy asked 1 year ago • 
284 views1 answers0 votes
Different phases of SPS are:
AnsweredGeek Boy asked 1 year ago • 
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Statistical process control chart is used to ___________
AnsweredGeek Boy asked 1 year ago • 
747 views1 answers0 votes
PDCA is based on the following principles _________
AnsweredGeek Boy asked 1 year ago • 
976 views1 answers0 votes
SPS stands for _________
AnsweredGeek Boy asked 1 year ago • 
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Which of these is not a role in six sigma team?
AnsweredGeek Boy asked 1 year ago • 
888 views1 answers0 votes
Control limits can be changed by the customer.
AnsweredGeek Boy asked 1 year ago • 
3300 views1 answers0 votes
An ecommerce application was struggling with frequent payment failures. An improvement team implemented a process change to eliminate payment failures in the application. After the solution was implemented there was no payment failures for a day and the project was considered a success and closed. Customer complained when the payment failures resurfaced again after a week. What do you think could be the potential reasons?
AnsweredGeek Boy asked 1 year ago • 
3606 views1 answers0 votes
The pareto chart for causes of missing ftr sla identifies that effort estimation contributes to 75.6% of total causes. What can be next step to arrive at the root cause?
AnsweredGeek Boy asked 1 year ago • 
4057 views1 answers0 votes
What aspect of kano model represents a direct relationship between the functionality provided and customer satisfaction? 1. Delighters 2. Must be 3. One Dimensional 4. Competitive Priority 5. Critical Priority
AnsweredGeek Boy asked 1 year ago • 
5657 views1 answers0 votes
Which tool is used to narrow down the list of potential causes?
AnsweredGeek Boy asked 1 year ago • 
4735 views1 answers0 votes
Mistake proofing is known by the term __________
AnsweredGeek Boy asked 1 year ago • 
336 views1 answers0 votes
How many metrics can be addressed in one SPS project?
AnsweredGeek Boy asked 1 year ago • 
5894 views1 answers0 votes
Lean systems use the standardization of components because standardization __________
AnsweredGeek Boy asked 1 year ago • 
801 views1 answers0 votes
Statistical process control chart is used to __________
AnsweredGeek Boy asked 1 year ago • 
460 views1 answers0 votes
What is a major possible barrier for the value flow?
AnsweredGeek Boy asked 1 year ago • 
416 views1 answers0 votes
What would the activity of testing in a software development process in most cases be considered as?
AnsweredGeek Boy asked 1 year ago • 
1899 views1 answers0 votes
All of the following are examples of data collection forms except
AnsweredGeek Boy asked 1 year ago • 
9088 views1 answers0 votes
Reducing variation:
AnsweredGeek Boy asked 1 year ago • 
856 views2 answers0 votes
You cannot use the root cause analysis techniques in PDCA. The above statement is:
AnsweredGeek Boy asked 1 year ago • 
3624 views1 answers0 votes
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