An improvement project lead is interested to understand the logical flow of "Ticket Resolution" process. What would be the best way to understand the logical flow?

Questions & AnswersCategory: QuestionsAn improvement project lead is interested to understand the logical flow of "Ticket Resolution" process. What would be the best way to understand the logical flow?
Lokesh Kumar Staff asked 1 year ago

An improvement project lead is interested to understand the logical flow of “Ticket Resolution” process. What would be the best way to understand the logical flow?
a. Ask 5 Whys
b. Draw Process Flow Diagram
c. Draw Pareto Chart
d. Draw Scatter Diagram