An ecommerce application was struggling with frequent payment failures. An improvement team implemented a process change to eliminate payment failures in the application. After the solution was implemented there was no payment failures for a day and the project was considered a success and closed. Customer complained when the payment failures resurfaced again after a week. What do you think could be the potential reasons?
Geek Boy Staff asked 11 months ago An eCommerce application was struggling with frequent payment failures.
An improvement team implemented a process change to eliminate payment failures in the application. After the solution was implemented there was no payment failures for a day and the project was considered a success and closed.
Customer complained when the payment failures resurfaced again after a week.
What do you think could be the potential reasons?
a. Root cause of payment failure was not identified.
b. Improvement was not monitored for the sustenance of the solution.
c. Target for payment failure reduction was not set.
d. Only A & B
e. All of the above
1 Answers
Lokesh Kumar